For bookings or any further information on any
of the featured resorts or hotels, please call us on
0870 746 9668
or email us on info@llgroup.co.uk

Mountain Wild is part of the Liberty Leisure Group Ltd .Your contract is with Liberty Leisure Group Ltd.
Once you have decided on the holiday you require please carefully read the following conditions. They will form part of your agreement with Liberty Leisure Group Ltd.

1. PAYMENT AND CONFIRMATION
a) On receipt of your completed booking form and the applicable payment, Liberty Leisure Group Ltd. will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Liberty Leisure Group.
b) It is your responsibility to check the confirmation invoice carefully, and to let Liberty Leisure Group Ltd. know immediately in the event of any error.
c) The balance of your holiday cost is payable not less than 10 weeks prior to departure. If the full balance is not received on time Liberty Leisure Group Ltd. will treat the booking as cancelled by you and will levy the cancellation charges set out in clause (6). If you book within 8 weeks of departure, full payment will be due with your completed Booking Form.
d) Travel documents will normally be sent 10 days before departure.

2. SPECIAL REQUESTS
Special requests for room allocation, diet considerations etc. must be made in writing at the time of booking. Every effort will be made to ensure that these requests are fulfilled, but they cannot be guaranteed.

3. ALTERATION BY YOU
a) If you wish to make any amendments to your holiday after the confirmation invoice has been issued, you must inform us in writing and we will do our best to implement your request. In the event that we are able to do so, fax charges and other expenses will be payable by you together with an amendment fee of £35 per alteration per booking. However, if you change your booking less than eight weeks before departure this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in clause (6).
b) If you wish to change any aspect of your holiday after it has commenced, our agents will do their best to help, subject to you being responsible for any cancellation/amendment charges. All such charges are payable locally.

4) IF WE HAVE TO MAKE A MAJOR CHANGE
If before you depart we have to make a major change to your holiday arrangements e.g. a hotel or date of departure, it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. They may be of superior value - at our expense of course - or of similar value. In the unlikely event that they are of inferior value (e.g. if only a lower grade hotel is available) we will refund the difference in holiday price and also provide you with a cash refund (see grid).

You will have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel no compensation will be payable and you will be reimbursed all monies paid to us.

Clearly such refunds do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, closure of airports or similar events beyond our control.

5. GROUP HOLIDAYS
Some of our holidays are based on a minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the holiday and refund all payments made. Holidays will not be cancelled due to lack of numbers later than 8 weeks before departure

6. CANCELLATION BY YOU
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and apply cancellation charges as shown below. Also insurance premiums are not refundable.

Note: If the reason for cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges, less excesses and insurance premiums.

7. CANCELLATION BY US
We try never to cancel a holiday, but must reserve the right to do so. In particular, we will cancel your holiday if you fail to make any payments by the due date. If we cancel your holiday for any other reason we will inform you as soon as practicable and you will have the option of choosing an alternative holiday of a comparable standard, if available, or receiving a prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings (defined in clause 5 above) we will pay you the compensation amounts set out in the table in clause 4. If cancellation is because of low bookings you will be notified at least 8 weeks before departure. The only circumstance in which a holiday will be cancelled less than 30 days before departure is where it is cancelled by reason of force.

8. PRICES
Prices are based upon the rates of exchange at the time of booking. Prices are subject to variation if there is an increase due to government action, a change in exchange rates or increases in transportation costs or fuel prices. Any increase in the holiday price will be notified to you at least eight weeks prior to departure. Liberty Leisure Group Ltd. will in any event absorb such part of the surcharge as is equivalent to 2% of the holiday price. If surcharges exceed 10% of the original holiday price you may exercise the option to cancel your holiday arrangements. If you settle the final balance of the holiday price by the due date we will absorb any price increases after that date. In return for this commitment, we are unable to make any refund or reduce any other costs should the value of the pound increase against the currencies used. Our financial year begins on 1 June and ends 31 May.

9. YOUR RESPONSIBILITIES
a) Passports: A full passport (valid for at least 6 months beyond the end of your holiday) is required for travel.
b) Visas: (Where applicable) Visas are issued in the UK. Non-UK passport holders must contact us for possible supplementary charges. We accept no responsibility for passengers refused entry due to wrong documents.
You should allow an average of 4 weeks to obtain your visa.
c) Health: You should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are available from the Department of Health by ringing 0800 555 777 for their 'Travellers Guide to Health' (T4) leaflet. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your holiday.
d) Transportation: It is your responsibility to ensure that you arrive in good time for all methods of transportation. If you miss your mode of transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.

10. OUR RESPONSIBILITIES
We accept responsibility for the acts and/or omissions of our employees, agents and suppliers while acting within the scope of or in the course of their employment, agency or contract of supply and we also accept responsibility for any deficiencies in the services to reach a reasonable standard.
However, we do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or subcontractors while acting within the scope of or in the course of their employment, agency, contract or supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangement nor forms part of an excursion offered through us. Such assistance shall take the form of advice. Guidance and initial financial assistance where appropriate, up to a limit of £5,000 per booking form.
Nothing in this clause shall apply where the services in question consist of carriage by air or sea, where our obligations and liabilities are limited in the manner provided by international conventions in respect of air and sea carriers.

11. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier (e.g. hotel) and where available our local agent who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or the resort representative of the complaint lodged. Please follow this up within 28 days of your return home by writing to us giving your original invoice number and all other relevant information. It is therefore a condition of the contract that you communicate any problem to the supplier of the services in question and where available to our representative whilst in the resort and obtain written confirmation of the complaint lodged. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

12. GENERAL HOLIDAY PRICE EXCLUSIONS
1) The cost of personal items such as laundry; drinks with meals or otherwise; incidentals etc.
2) Airport security charges if levied by an airport to cover the cost of security arrangements.
3) Optional excursions.
4) Gratuities for services provided on a personal basis.
5) Meals other than those specified.
6) Optional extras linked to late bookings, amendments etc, as stated in our booking conditions.

13. EXCURSIONS / REPRESENTATIVES and AGENTS
a) Excursions only form part of your holiday arrangements if they are described or purchased before departure.
b) Our acceptance of liability for the acts of our representatives or agents in clause 10 above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described in this brochure. This excludes for example any social contact that you may have with them.

14.LEGAL JURISDICTION
The Laws of England shall apply in all respects and the Courts of England shall have sole jurisdiction.